TERMS
We are :
VINYL.EU
8G, Roholmsvej
2620 Albertslund
Denmark
Company registration number : CVR 37404888
Payment
VINYL.EU accepts online payments with Visa and Mastercard (more options to come).
Payment will only be debited to your account when the physical item is dispatched.
All amounts on the website include VAT and are in EURO (EUR).
VINYL.EU uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by others from outside.
VINYL.EU 's own website also uses encryption with SSL protocol.
Delivery and local pick up
You can always pick up your order for free, at our warehouse outside of Copenhagen :
Vinyl.EU, 8G, Roholmsvej, 2620 Albertslund, Denmark (Backside of the warehouse) :
Monday thru Friday from 09:00 to 12:00 and 13:30 to 15:30
We ship worldwide. If your country is not available in check out you are welcome to contact us at CONTACT@VINYL.EU and we will quote you a price.
Half pallet, full pallet and container BULK products are special orders and needs you to contact the company at CONTACT@VINYL.EU to trade further. These products can be paid by bank transfer only.
Free shipping for Spain only cover mainland and the Balearic islands.
Right of withdrawal
The right of withdrawal gives you a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order. The 14 days count from the day you received your order.
Requests to use the right of withdrawal must be given via email to CONTACT@VINYL.EU. In the notification, your wish to use the right of withdrawal must be clearly stated. If you break the sealing of the item(s), you lose your right of cancellation.
If you have regretted your purchase, you can send the item back at your own expense. You are also welcome to deliver the item to us free of charge in VINYL.EU 's address listed below
If you send the item, you must ensure that the item is securely wrapped. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track & trace number.
We do not receive packages sent by cash on delivery or without distribution.
If you return the item, the item and packaging must be in the same condition as received. You are liable for the deterioration of the product's value due to incorrect handling.
Return address:
VINYL.EU
Order #
8G, Roholmsvej
2620 Albertslund
Denmark
Shipping damage
If you receive a package that has visible signs of damage during transport, it is important that you receive the package with reservations, or alternatively open the package while the freight company's staff look on. If the contents have been damaged, a claim for compensation must be made with the shipping company in question. It is important that you immediately object to the condition of the package, and do not acknowledge receipt without reservation. If you discover damage or errors in connection with the shipment itself, you must contact us immediately (max. 48 hours) after receipt.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all defects in material and manufacturing. Complaint regarding errors and defects must be reported to VINYL.EU at CONTACT@VINYL.EU within a reasonable time after receipt of the goods. 14 days is considered a reasonable time, unless otherwise agreed. It is important that you contact us before sending the product back!
The complaint is waived in the event of incorrect or unusual operation of the product.
Complaints will not be accepted if they are sent by cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with VINYL.EU, we need the following information:
- Name
- Address
- Phone number
- Email address
We register your personal data with the aim of being able to deliver the goods to you.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of VINYL.EU have access to the information registered about you.
We do not store and transmit customer information encrypted.
As registered with VINYL.EU, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to CONTACT@VINYL.EU.
Cookies
At https://WWW.VINYL.EU, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time.
Log statistics
We use log statistics on https://WWW.VINYL.EU, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left etc.
The log statistics are only used for the purpose of optimizing VINYL.EU's website.
Appeal options
Complaints about products can be sent to:
Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
ec.europa.eu
In the event of a complaint, our email address must be stated: CONTACT@VINYL.EU as well as the website on which you purchased the item.